Why choose Clearwater Lakes and Ponds? Our head consultant (Scott Tucker) has an honours degree in aquaculture (fish farming) and over ten years experience dealing with manmade water bodies of all shapes and sizes. Scott spent many years as National Sales Manager for Australia’s leading pond products distributor and has trained hundreds of trade and retail staff throughout Australia and New Zealand in basic pond management. We have good relationships with lake and pond experts both here and overseas and are well placed to find solutions to problems that others may find too hard.
What kind of lakes and ponds do you deal with? We’ll work with any size manmade body of water except for small garden puddles as this market is well serviced by retail.
Do you travel interstate or overseas? Yes, we’ll take on interstate or overseas assignments..
How much does a consultation cost? Each job we do is different from the last and depends on your goals and the services you want us to provide. Factors that influence our charges include time, location, number and size of water bodies, testing requirements, reporting requirements etc, etc. We need a better understanding of what it is you require before we can provide a quote.
Can I get free advice over the phone? Yes, we’re happy to discuss your situation and a phone call is the quickest and easiest way to find out if we can help you or not.
Do you offer a service guarantee? Yes, if you pay for a consulting service and report, follow all of the recommendations but do not achieve the expected outcomes provided in our report then we’ll continue to work with you until a satisfactory result has been achieved without further charge for our consulting services.
What’s the best time of year to organise a consultation? Most people experience problems in summer so this is usually our busiest time. If you’re considering professional advice don’t wait until the problem appears again next summer, get in early during the cooler months when we can spend some more time and prepare a plan for the season.
What training services do you offer? We offer training in basic principles of pond management including biology, water chemistry, algae control, equipment, design, maintenance, etc. Our services are geared towards commercial operators such as golf courses, landscapers, maintenance contractors etc but we’re happy to discuss training opportunities with anyone.
FAQ ProductsWhat type of products do you sell? We sell liners, pumps, filters, aerators, lights, algae control products, fish, plants, water testing equipment, chemicals, maintenance equipment – anything to do with lakes or ponds.
How can I buy? You can buy direct or through an agent depending on your location. We’ll ship products anywhere but don’t yet have an online store. We believe our customers need more information and assistance than can be provided by online stores; especially considering the investment in equipment or scale of environmental damage should things go wrong due to poor product recommendations.
What’s your warranty policy? Our warranty policy is product specific as it is ultimately a manufacturer’s warranty. In most cases products need to be returned freight paid to the manufacturer or supplier for inspection. If you want to make a warranty claim, please email us at info@clearwaterlakesandponds.com.au or give us a call for instructions.
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